General Virtual Assistant | OxPay SG Pte Ltd

Jul 2021 - Oct 2024

Efficiently manage and respond to emails, ensuring prompt communication and addressing important matters to help streamline the executive’s workflow. Organize and maintain the executive’s calendar, scheduling appointments, meetings, and events to maximize productivity and ensure smooth time management. Keep an up-to-date contact list, ensuring accurate and organized information for easy access and effective communication with key stakeholders. Accurately transcribe and take detailed notes during meetings, capturing key points, action items, and decisions to ensure clear follow-up and documentation. Design and create professional presentations, utilizing research and relevant data, to communicate information clearly and effectively during meetings or briefings. Respond to administrative queries from employees, providing clear information and ensuring that any concerns are addressed promptly and efficiently. Provide additional administrative support as needed, handling various tasks to assist the executive team in maintaining daily operations. Proactively manage incoming communications by reading, researching, and directing relevant correspondence; draft documents, letters, and initiate phone calls to support the executive's focus on high-priority tasks. Regularly update the company website and social media platforms with accurate and engaging content, ensuring the company’s online presence is current and aligned with branding strategies.

Loan Officer | InvestEd Ph

Dec 2019 - Jun 2021

Review and assess loan applications by evaluating the financial stability and creditworthiness of potential borrowers to ensure proper loan approval. Maintain accurate and organized records of all loan applications, approvals, and communications to ensure compliance with regulatory requirements and internal policies. Verify the identity of applicants by collecting necessary documentation and conducting background checks to prevent fraud and ensure regulatory compliance. Clearly explain loan terms, interest rates, repayment schedules, and other conditions to applicants, ensuring they fully understand their commitments before proceeding. Oversee the processing of loan applications, ensuring all required documentation is collected, reviewed, and submitted for approval in a timely and efficient manner. Develop strong, lasting relationships with clients, providing them with personalized service and support throughout the loan process and beyond. Offer ongoing support to clients, addressing any questions or concerns regarding their loans, ensuring satisfaction, and fostering long-term client loyalty. Set personal and team goals related to loan origination, revenue targets, and customer satisfaction, tracking progress and striving to exceed objectives.

Social Media Manager

Develop and implement engaging social media strategies to increase brand awareness and customer engagement across platforms. Create visually appealing and on-brand content, including images, videos, and posts, to promote Right Shot Cafe’s offerings. Manage and maintain the cafe’s social media accounts, ensuring timely updates and consistent branding across Facebook, Instagram, Twitter, etc. Monitor social media trends, staying up-to-date with industry changes, and incorporating new ideas to keep the cafe's social media presence fresh and relevant. Engage with customers by responding to comments, messages, and reviews, building a positive and interactive online community. Analyze social media metrics and performance reports, adjusting strategies to optimize reach, engagement, and overall campaign effectiveness. Collaborate with the marketing team to align social media content with promotional campaigns, events, and special offers. Coordinate and run social media advertising campaigns to drive traffic, increase brand visibility, and promote new products or services. Track competitor social media activity and gather insights to refine Right Shot Cafe’s content strategy and positioning. Plan and execute content calendars for holidays, special events, and promotions, ensuring timely and relevant posts.